Repustate is now a part of Sprout Social . Read the press release here

Get the insights you need to deliver the best possible customer experience

Repustate helps you listen to and analyze customer feedback across all channels so you can improve your products and services and delight your customers.

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Join leading companies using Repustate

Improve your products and services

Get the insights you need to improve customer engagement, satisfaction and experience

Customer Experience

Repustate identifies which parts of your customer experience are working well and which can be improved by using sentiment analysis to classifying customer feedback into one of many categories including:

Pricing

service

selection

location

convenience

cleanliness

ease of use

staff attitude

Multilingual analysis

We speak the same languages as your customers, so you can process feedback in over 20 languages.

Customizable to your needs

Quickly create sentiment analysis rules that are specific to your industry and unique business use cases.

Competitive advantage

Easily identify and address products and services that need improvement

Turn Customer Feedback Into Action

Your customers each have individual needs that are unique and complex – and it's easier than ever for them to leave you in favor of your competition if things aren't up to standard.

Repustate lets you collect valuable customer sentiment data from reviews, surveys, and social media comments – so you can decrease customer churn and deliver a better customer experience.

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Repustate's sentiment products have helped thousands of Sprout customers highlight the most important conversations so they can respond quickly and with efficiency

The implementation was seamless thanks to their developer friendly API and great documentation. Whenever our team had questions, Repustate provided fast, responsive support to ensure our questions and concerns were never left hanging.

Jeremy Wemple Lead Product Manager, Sprout Social

Repustate's Arabic semantic analysis has helped Nahdi get a better grasp of what our customers and employees are saying quickly and accurately

We tried many vendors whose speed and accuracy were not as good as Repustate's. Arabic text data is not easy to mine for insight, but with Repustate we have found a technology partner who is a true expert in the field.

Dr. Ayman Abdelazem Head of Business Intelligence & Analytics, Nahdi Medical

We have used the Repustate Sentiment Analysis API to build a customized sentiment analysis model for Modern Standard Arabic and the Kuwaiti dialect.

We are very satisfied with the accuracy of Repustate's Arabic sentiment analysis, as well as their and support which helped us to successfully deliver the requirements of our clients in the government and private sector.

Dr. Salah Alnajem, PhD CEO of Information Age for I.T. Consultations

Repustate stood out as the best solution for us. They fully understood our use case, both in terms of immediate needs and long-term vision.

We were blown away by the fact that they were able to put together a demo using our own YouTube channels on just a couple of days notice. What really stood out was the built-in semantic search capability.

David Allen Creator of "Getting Things Done"

Collect Richer Data With Multilingual, Multichannel Sentiment Analysis

Repustate's fast, accurate analytics let you take your sentiment analysis to the next level – no matter which industry you're in, or which languages your customers speak.

Dig deep into your customer satisfaction levels across text, video, audio, and online media platforms to give you clarity about what's working, and what needs improving in your organization.

Start your trial today

Customer Success Stories
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145 Saudi cities and villages
Aspect-based sentiment analysis
Patient Voice
Voice of Customer (VoC)
English & Native Arabic model

Nahdi Medical Arabic Sentiment Analyis for Customer Experience

Repustate developed a customized Arabic aspect-based sentiment model to capture and analyze the voice of the customer (VoC) so it could deliver a better customer experience. Areas needing improvement were quickly identified and acted upon.

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Aspect-based sentiment model
Twitter sentiment analysis
Semantic search
Survey analysis
Customized

Aspect-based Sentiment Analysis Model for Pena Global & AARP

Repustate developed a customized, semantic, aspect-based sentiment solution for Pena Global and the American Association of Retired Persons (AARP), which seamlessly analysed Twitter and survey data from across the United States.